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Introduction
This Privacy Policy explains how Dawdle Travel Technology Inc. ("Dawdle", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our website, applications, and related services (collectively, the "Services").
Dawdle is a Canada-focused travel planning and itinerary design platform. We help independent travellers discover, plan, and organize meaningful travel experiences, with an emphasis on local communities, responsible tourism, and off-the-beaten-path travel.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Information you provide directly:
- Account details such as your name, email address, and login credentials.
- Profile information and preferences, including travel pace, transit modes, and dietary considerations.
- Trip-related information such as itineraries you create, places you bookmark, and notes you add.
- Communications you send to us, including support inquiries or feedback.
Information collected automatically:
- Device and browser data (IP address, operating system, browser type).
- General regional location (city or province level).
- Platform usage data (pages viewed, search queries, referral sources).
2. How We Use Personal Information
We use personal information to:
- Provide, operate, and maintain the Dawdle itinerary design platform.
- Generate and personalize Canadian travel suggestions and daylight route plans.
- Respond to user feedback and customer support requests.
- Improve algorithms, transit logic, and platform performance.
- Comply with Canadian legal and regulatory requirements.
3. Concierge Services (Where Applicable)
From time to time, Dawdle may offer human-assisted concierge support for complex Canadian bookings. When requested, we may collect specific booking details required to coordinate with independent operators. Dawdle does not hold customer funds for travel services.
5. Marketing and Communications
You may receive service emails regarding your account or itineraries. If you opt into our newsletter, you can unsubscribe at any time via the link in each email or by contacting contact@dawdle.co.
6. Data Retention
We retain your account and itinerary information for as long as your account remains active or as necessary to provide Services. You may request deletion of your account at any time.
7. Data Security
We employ industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, destruction, or disclosure.
8. Your Rights and Choices
Under Canadian privacy legislation (PIPEDA and applicable provincial acts), you have the right to:
- Access personal information held by Dawdle.
- Request correction of inaccurate or incomplete data.
- Request complete deletion of your account and associated itineraries.
- Withdraw consent for marketing communications.
9. Use by Minors
Dawdle is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. International Data Transfers
Dawdle may use cloud service providers located in Canada and the United States. Where data is transferred cross-border, contractual safeguards protect your data according to Canadian standards.
11. Third-Party Links
Our itineraries include links to external transit providers and independent stays. Dawdle is not responsible for the privacy policies or content of external third-party sites.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect operational or regulatory changes. Significant changes will be posted with an updated date.
13. Contact Us
Privacy Officer · Dawdle Travel Technology Inc.
For privacy inquiries or to exercise your rights: contact@dawdle.co